collective Refund Policy – Hassle-Free Returns

At collective, we strive to provide high-quality products and a seamless shopping experience. Your satisfaction is our top priority, which is why we offer a clear and straightforward Refund Policy for eligible purchases.

If you are not completely satisfied with your order, you may request a refund or replacement within the specified time frame from the delivery date. Products must be returned in their original condition, unused, and with all original packaging and accessories included. Certain items, such as perishable goods or personal hygiene products, may be exempt from refunds due to safety and hygiene reasons.

To initiate a return or refund, please contact our customer service team with your order number and details of the issue. Our team will guide you through the process and provide instructions for returning the item. Once your return is received and inspected, we will process the refund or replacement according to your preference. Refunds are typically issued to the original payment method and may take several business days to reflect, depending on your financial institution.

collective is committed to making the return process as smooth and hassle-free as possible. We aim to address all refund requests promptly and fairly while maintaining transparency and clear communication.

Please note that shipping costs are generally non-refundable unless the return is due to a defective or incorrect item. By shopping with collective, you agree to this Refund Policy and our commitment to customer satisfaction.