collective Return Policy – Easy & Hassle-Free Returns

At collective, we value your satisfaction and strive to make returns simple, fast, and stress-free. Our Return Policy ensures that you can shop with confidence, knowing that if a product does not meet your expectations, you have a clear process for returning it.

Eligible items can be returned within the specified period from the delivery date. To qualify, products must be unused, in their original packaging, and include all accessories, manuals, and tags. Certain items, such as perishable goods, personal hygiene products, or customized orders, may not be eligible for returns due to safety or hygiene reasons.

To initiate a return, contact our customer service team with your order number and reason for the return. We will provide detailed instructions on how to send your item back. Once received and inspected, your return will be approved, and you can choose a refund to your original payment method or an exchange for a replacement item. Refunds typically process within several business days, depending on your bank or payment provider.

Shipping costs for returns are generally the responsibility of the customer unless the return is due to a defective or incorrect item. collective is committed to transparency, prompt communication, and fair handling of every return to ensure a smooth experience.

By shopping with collective, you agree to follow this Return Policy, designed to protect your rights and make the return process as convenient as possible.